Privacy Policy

Who is responsible for your information?

Dibana Logistics is responsible for the personal information described in this policy. You can contact us at info@dibanalogistics.co.za, 082 654 5190, or CTOR Industrial Sector, Site 24 to 27, Van Schoorsdrift Road, Morningstar, 7441, South Africa.

Information we collect

When you send an enquiry, we collect the details you enter: your name, company, email address, phone number, service required, preferred date, collection and delivery locations, cargo description, and any other details you choose to provide. We also receive information you give us when you email or call us.

To operate and protect the website, its hosting and security systems may process technical information such as your IP address, browser or device details, request time, and pages requested. The enquiry form also uses a short-lived anti-spam limit linked to the visitor’s network address.

Please avoid sending identity documents, sensitive customs documents, or other unnecessary personal information through the enquiry form.

How we use the information

• To respond to your enquiry, prepare a quote, and discuss the transport or storage service you requested.
• To communicate with you about that request and keep records needed to manage it.
• To operate, troubleshoot, and secure the website and prevent spam or misuse.
• To meet applicable legal obligations or handle a lawful request.

Submitting an enquiry is voluntary, but we need your name and a valid email address to respond through the form.

Who may receive it?

Enquiries submitted through the form are sent by email to the address configured by Dibana. People working with Dibana who need the details to handle your request may access them. Website hosting, email, and security providers may process relevant information to provide their services. We may also disclose information where the law requires it.

Cookies and technical storage

Our public pages do not include an analytics or advertising script in the website code. WordPress and security features may use cookies or similar storage needed for administration, security, or normal operation. Your browser settings can be used to manage cookies; disabling necessary cookies may affect some site functions.

How long we keep information

We keep enquiry information for as long as it is reasonably needed to respond, manage the related work, and meet applicable record-keeping or legal requirements. Technical security records may be kept for a shorter period according to the relevant system settings. We do not publish a fixed retention period because it depends on the request and any resulting service relationship.

Security and your choices

We use reasonable steps to protect information, including website security and access controls. No internet transmission or storage system can be guaranteed completely secure.

You can ask whether we hold your personal information, request access to it, or ask us to correct or delete information where the law allows. You may also object to certain processing. Email info@dibanalogistics.co.za with enough detail for us to locate your information. We may need to verify your identity before responding.

Changes to this policy

We may update this page when the website or our information practices change. The date above shows when it was last updated.

See also our Terms and Conditions.